At Next Stores, we want every customer to shop with confidence. This Refund & Return Policy explainsthe conditions for returns, exchanges, refunds, order cancellations, and warranty-related requests.
By placing an order on our website, you agree to the terms below.
1. Return & Exchange Period
Customers may request a return or exchange within 14 days from receiving the product, provided that the product is unused, unopened, in its original sealed packaging, and includes all accessories, manuals, warranty documents, gifts, and the original purchase invoice.
For products with a confirmed manufacturing defect or non-conformity, customers may request a return, exchange, repair, or refund within 30 days from receiving the product, subject to inspection and applicable warranty rules. This reflects the general return and defect periods referenced under Egyptian consumer protection rules.
2. Products Eligible for Return or Exchange
A product may be accepted for return or exchange if:
- The product is unused and unopened
- The product is in its original sealed packaging
- All accessories, manuals, labels, warranty documents, and gifts are included
- The original invoice or order confirmation is available
- The request is submitted within the allowed return period
- The product has not been activated, registered, damaged, or altered
3. Mobiles, Tablets, Smart Watches & Electronics
For mobile phones, tablets, iPads, smart watches, AirPods, headphones, and electronic devices, returns or exchanges may not be accepted if:
- The product box has been opened
- The device has been activated or registered
- The product has been used
- Any accessories, packaging, serial numbers, labels, or warranty documents are missing
- The product has scratches, dents, misuse signs, liquid damage, or physical damage
- The customer changed their mind after opening or activating the device
If the product has a verified manufacturing defect, the item may be inspected by Next Stores, the authorized distributor, or the official service center before approving replacement, repair, or refund.
4. Accessories Return Conditions
Accessories such as covers, screen protectors, cables, chargers, power banks, and similar items may be returned or exchanged only if they are unused, unopened, and in their original packaging.
For hygiene and safety reasons, opened or used personal-use products such as earphones, earbuds, headphones, and wearable accessories may not be accepted unless there is a confirmed manufacturing defect.
5. Manufacturing Defects
If you believe your product has a manufacturing defect, please contact us within the allowed period and provide:
- Order number
- Original invoice
- Product photos or videos showing the issue
- Clear description of the defect
- Product box and all accessories
The product may need to be inspected before a decision is made. If the defect is confirmed, Next Stores may offer repair, replacement, refund, or service center support depending on the product condition, warranty terms, and availability.
6. Non-Returnable Cases
Returns or exchanges may be refused in the following cases:
- Product was opened, used, activated, or registered
- Product is not in original condition
- Missing accessories, box, manuals, warranty card, or invoice
- Physical damage, misuse, liquid damage, scratches, or broken parts
- Software issues caused by user changes, misuse, updates, or unauthorized repair
- Product purchased during special clearance or final sale, unless defective
- Request submitted after the allowed period
- Product serial number does not match the invoice or box
7. Refund Method
Approved refunds will usually be processed using the same payment method used for the order, whenever possible.
Refund processing time may vary depending on the payment method, bank, payment provider, or installment provider.
Delivery fees, return shipping fees, payment provider fees, or installment provider fees may be deducted where applicable, unless the return is due to a confirmed product defect or wrong item delivered by Next Stores.
8. InstaPay & Offline Payment Refunds
For orders paid through InstaPay, the customer must provide correct refund details. Refunds will be processed only after confirming the original payment and approving the return request.
If the customer uploaded a payment screenshot and the payment was not received or could not be verified, the order may remain pending or be cancelled.
9. Cash on Delivery Orders
For Cash on Delivery orders, the customer must inspect the package at delivery where possible. If the customer refuses the order without a valid reason after dispatch, delivery or return fees may apply.
After receiving and accepting the order, the standard return and exchange conditions will apply.
10. Order Cancellation
Customers may request order cancellation before the order is shipped or dispatched.
If the order has already been shipped, delivery or return fees may apply. If the order has already been delivered, it will be handled according to the return and exchange conditions in this policy.
11. Wrong or Damaged Item Received
If you receive a wrong item, missing item, or visibly damaged product, please contact us as soon as possible and provide photos or videos of the package and product.
If the issue is confirmed, Next Stores will arrange the suitable solution, which may include replacement, refund, or completing the missing item.
12. How to Request a Return or Exchange
To request a return, exchange, or refund, please contact us through:
Next Stores
Phone / WhatsApp: +20 11 14078100
Email: nextni.stores@gmail.com
Please include:
- Order number
- Full name
- Mobile number
- Product name
- Reason for return or exchange
- Photos or videos if needed
- Invoice or order confirmation