1. Fully CPA Law Compliant Policies

Our operation ensures complete peace of mind governed strictly under Article 17 of the Egyptian Consumer Protection Law No. 181 of 2018.

2. The 14-Day Right to Return (Change of Mind)

Customers have a full right to exchange or return any product within 14 days from delivery without justification under the following rules:
• New Gear: The product package box must remain completely unopened with original factory plastic wraps and security seals fully intact.
• Used Gear: The mobile or device must be handed back in the exact matched condition recorded upon purchase alongside all accompanying accessories and retail box contents.

3. The 30-Day Manufacturing Defect Guarantee

If a technical hardware manufacturing failure or hidden defect emerges inside 30 days from purchase, the buyer is fully eligible for a cost-free product return, device exchange, or official workshop fix. Leader Stores covers any required shipping logistics courier fees in this scenario.

4. Money Reimbursement Procedures

Reversing funds for Cash on Delivery purchases takes up to 5 business days via Bank Transfer or Mobile Wallet. Credit card processing reversals or installment cancellations take 7 to 14 days depending on regional bank systems.